A Quick Q&A with Joffrey J. Koeman, Director of Sales & Marketing

Last week, we shared some of the great features that make Cloud Store the best place to sell your season passes online. This week, we spoke with Joffrey at Cypress Mountain, located just outside Vancouver, who started using Cloud Store to sell season passes for the 2018-2019 season. We did a quick question and answer session with Joffrey to get his feedback on the platform so far.

Q: How long have you been at Cypress?
A: I started at Cypress in September 2000. So 19 seasons.

Q: How many different systems have you used since you’ve been there to sell passes?
A: Three different systems have been used in my time here. Comptrol, Siriuware and Cloud Store

Q: How did Cypress sell season passes before Cloud Store?
A: On Siriusware

Q: What are the top reasons you switched from that system to Cloud Store for season passes?
A: The user-experience is excellent with Cloud Store. Also the demand capture and conversion rates are higher. Love the real time dashboard and easy to use reports.

Q: What is your favorite thing about Cloud Store for Season Pass sales?
A: Fewer calls to the office.

Q: How have your customers responded to the user experience?
A: Our NPS score for “Ease of use of online store for season passes” has increased this season.

Q: How have you or your staff benefitted from Liftopia support during season passes sales?
A: The response time from Liftopia is top notch. Adam and Cassie in particular are awesome to work with and constantly exceed my expectations. Setting up product is super-efficient and timely.

If you’d like to learn more about selling season passes on Cloud Store, contact us at partners@catalate.com.